Returns & Refund Policy
Due to the nature of the products we sell, all purchases made through our store are for digital goods delivered via download.
Under UK consumer law, digital content is not eligible for a refund once the download or streaming has started unless the content is faulty. By purchasing and accessing our products, you acknowledge and agree that:
All sales are final. We do not offer refunds, exchanges, or returns for digital products once the order is confirmed and the download has begun.
This policy exists because, unlike physical goods, digital content cannot be returned. Once downloaded, we cannot verify that the product has been deleted or is no longer in use.
Faulty or Inaccessible Products
If you are experiencing technical issues accessing or using your purchase, or believe your download is faulty, please contact us within 14 days of purchase. We will do our best to resolve the issue, which may include reissuing the file or offering a replacement.
Please reach out to our support team at [insert contact email] with:
Your order number
A description of the issue
Any relevant screenshots or system details (if applicable)
We are committed to ensuring that you receive working and high-quality digital products and will work with you to address any problems in good faith.